Refund policy

Returns If you are not completely satisfied with your purchase, you may request a return within 30 days of receipt, provided the merchandise is unused, with tags, and in its original packaging. 

Customers are responsible for all return shipping charges. 

To initiate a return, you may submit a return request directly online, or contact us at support@yoyland.com. Please include your name, a copy of your receipt or proof of purchase, the order number, and the email used at checkout. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

Exchanges To exchange an item, please follow the return process and place a new order for the desired item. We will gladly refund your shipping costs for the exchange.  

Refunds We will notify you once we have received and inspected your return, and inform you if the refund is approved. If approved, you will be automatically refunded on your original payment method and amounts within 10 business days. Please note it may take some time for your bank or credit card company to process and post the refund. 

For any return questions, you can always contact us at support@yoyland.com.